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Business Software - Legacy System support
Has your software pass it's used-by date?
Application Support specialists
Flexsys has a wealth of experience in the support of complex multi-site, multi-lingual business systems, especially in the areas of finance, manufacturing/production, inventory control and logistics. Our clients are typically embarking on a 3-10 year plan to replace existing systems and would like to free up their own experienced support staff to provide essential business knowledge for the development and implementation of the new systems.
In cases such as these, Flexsys' Application Support specialists will work alongside the client's existing support staff to effect a "knowledge transfer" allowing Flexsys to very quickly take over the day-to-day support issues either at the client's site, remotely or a combination of the two. Full helpdesk, call logging and monitoring facilities are available to expedite the resolution of support issues and all clients are provided with escalation procedures, agreed SLAs and a dedicated Client Manager. For business-critical systems, a 24-hour emergency service is also available.  Industry opinion
Organizations with large portfolios of applications are often unable to refurbish as many legacy applications within their annual budgets and time scales as they would like. What are the alternative service options and innovative ways to budget for and deliver these applications to the business? Application portfolio management can smooth the evolution of enterprise information architectures and help reduce the life cycle costs of software assets. External indicators help signal the vitality of legacy software and guide business assessments and portfolio management strategies. Extending legacy systems through service-oriented architecture techniques is becoming commonplace. Most attention is focused on the reuse of legacy transactions via Web services, but legacy data assets can be good candidates for service-enablement as well. Organizations committed to providing vital utility and transactional business functions are increasingly evaluating service-oriented architectures to modernize their mainframe systems. This new interest is driving vendors to provide solutions to extend and reuse mainframe systems. |
