Do you have a helpline you can call for business application support? Is it manned by an expert in the field, 24/7? If you’ve ever felt this is exactly what your business needs, you’re in luck: Flexsys provides remote application support to small businesses and multinationals across the globe.
Our team has been working with specialised business software for decades, with experience covering the whole range of operating systems, platforms and industries. Our remote application support is therefore second to none, as you can speak to an expert who specialises in your problem area. What’s more, we offer 1st, 2nd and 3rd line support, and log all the calls you make to us to ensure we follow up.
Why remote application support?
Remote application support is convenient for small businesses, as it outsources an important aspect of IT management. This means it is often cheaper and more specialised than hiring an in-house individual. It is also usually quicker than calling out a technician to visit you on-site, as the majority of problems can be fixed with a walk-through via phone, even at the weekend or after hours. Of course, you’ll also do away with the extortionate call-out rates of ad hoc IT support.
In situations where an on-site consultation is unavoidable, there is no additional call-out charge for Flexsys clients, as all our pricing is transparent and fixed. Meanwhile, projects such as disaster recovery IT or the design and build of a bespoke software solution are much more effective if our consultants can see exactly how your business currently operates.
Application support for small businesses
For small businesses and SMEs, we know that keeping costs down is paramount. We always consider your bottom line before suggesting solutions to your IT problems, and ensure strategies are cost-effective in both the long and short term. So, once we have designed you a specialist new application that saves time and money within the business, we’ll provide you with ongoing bespoke software support at a fixed cost, including remote telephone problem solving and regular performance reviews. In other cases, we’ll advise legacy system support instead, where we simply update, adjust or migrate your existing applications to keep them ticking over. We’ve worked with many small businesses over the years, so we’ve got plenty of tricks up our sleeve to help provide affordable solutions that really work.
